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Shipping & Returns

Shipping Policy

Processing time

Processing time for your memorial jewellery starts from when the ashes, hair or fur are received and acknowledged.  Once received you can expect your order to be despatched within two weeks.


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.


UK: 3-5 Days via Royal Mail

Worldwide: 10 - 30 Days

Return & Exchange Policy

Due to the nature of what we do, we cannot accept returns or exchanges for completed items unless there is a fault with the order not related to the choices you have made.

We try to gather as much information about your requirements prior to making your item.  If there is anything specific that you would like customised, this needs to be discussed prior to ordering.

We provide images of our designs but the finished versions will all be unique due to the nature of the varying types of ashes, hair and fur.  The differences will be in the colour being slightly lighter or darker or the ashes not being visible to being highly visible.

Buyers are responsible for return postage costs.

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